Shipping and Delivery Information
Free shipping is one of the things we like to boast about here at Jestik but there are a few rules and reminders that need to be discussed.
To start with, we’d like to emphasize that absolutely all products sold by Jestik come with Free Freight Truck Delivery or Free Ground Shipping within the 48 contiguous states of USA.
However, please take note of the following:
Address Restrictions and International Shipping
Please note that as of this time, we do not ship to military APO/FPO or P.O. Boxes addresses. You must provide our site with a physical address upon checkout.
Shipments to Guam, Alaska, Puerto Rico, Hawaii, Virgin Islands and International Addresses
For shipments that are addressed to Guam, Alaska, Puerto Rico, Hawaii, Virgin Islands and international destinations, additional shipping charges will apply. To get information on estimated shipping charges, feel free to get in touch with us via the contact form found at our Contact page. You can also email us at firstname.lastname@example.org. For international orders, the buyer will shoulder any of the applicable duties as well as taxes to a broker, or to a government agency.
While rural delivery is already available, please note that we can only deliver to properties that have a physical address.
We Offer Free Freight Truck Delivery but Additional Charges May Apply
When you order items that are either oversized or considered too large for shipment via regular Fedex or UPS Ground services, we offer Free Freight Truck Delivery. This offer applies to most areas that are found within the lower 48 States of the US. If the delivery address for these items is within our address restrictions or found outside any of the lower 48 states, please note, that additional shipping charges will apply.
To get information on estimated shipping charges, get in touch with our team and please make sure to provide us with the following information:
- Item No.
- Delivery City and Zip Code
- Indicate your delivery address and please make sure to specify whether it is a business or home address
Items that are shipped freight, LTL carriers will be delivered to curbside or driveway only. Buyers will be responsible for removing these items off the back of the truck and carried to their home.
Deliveries by truck are made from Mondays through Fridays, between 8:00 AM and 5:00 PM. Our delivery agents will call you to schedule the delivery of your item. Someone who can be considered a responsible party, preferably an individual over 18 years of age, should be around to receive your delivery and to sign for the shipment.
In order to ensure that buying from us is a simple and easy process, shipping as well as handling within the contiguous U.S. (whether via UPS Ground Service or L.T.L. carrier) is free of charge. However, please be informed however that should you choose to have your items taken off the truck or taken to your door, you will need to pay the additional charges for this.
Special Shipping Requests
For those who require faster delivery, overnight or second day delivery can be arranged. For international orders, please note that you should allow more time for delivery, up to 2-4 weeks.
We would like to inform you that many of our products on the site are ready to ship to you within two days of your order, while a few other items have to be manufactured when the order is placed.
Most of our products are shipped UPS or FedEx. Items that are shipped freight (L.T.L. carrier) are to be delivered to buyer’s curbside or driveway only.
For any additional delivery requirements, please feel free to get in touch with our team.
Shipping Time and Schedule
Since our products are very unique, these must be carefully packaged before shipping. The processing & packaging of orders often takes between 1 and 7 business days.
Therefore, please allow between 1 and 7 business days within the US and between 2 and 4 weeks for international delivery.
We will ship items via FedEx, UPS, or another similar courier. Please note that since each courier has areas where one service is better than another, we often try to choose the best carrier for certain areas to help get your order delivered to you in a timely manner.
For instances where we use another courier that is different from the norm, the shipping charges for your item will still be exactly as was calculated upon checkout.
Just a Few More Tips and Reminders
- Customers are responsible for giving us a full valid address, which should include apartment and unit numbers, where applicable, for delivery.
- Customers will also be responsible for ordering mail forwarding should they move while waiting for delivery, and for placing a vacation hold, if they believe that they will not be at home when a package scheduled for delivery is due to arrive. Customers are also entirely responsible for making sure that the package is received, and Jestik will not be responsible for any and all returned orders, due in part to customer negligence.
- Jestik reserves the right to bill customers for shipping charges on refused shipments.
- We also reserve the right to bill customers for giving us incorrect delivery addresses, typographical errors caused by customers when an order was placed, and when requests are made to forward shipments to an address other than the original shipping address.
- All additional shipping charges that incur due to special requirements, international shipping fees, etc. are non-refundable.
Of course, please be assured that we will give our best efforts to accommodate your requirements and make sure that the shipping and delivery of your Jestik item is a smooth and easy process.
Have Questions? Talk to Us.
We hope you found everything you need to know about shipping and delivery here. Should there be anything here that doesn’t answer your question, simply find our contact information at our Contact Page and speak with our customer support team. We’re always here to help you.